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Reservation Policy
Reservations - Reservations are
required. Telephone 800-775-4446 between 9 AM and 6 PM any day
of the week to make a reservation or reserve
online 24/7 to make
a "real time" reservation. Your reservation is guaranteed
and confirmed upon receipt of a reservation deposit and at that
time a confirmation is sent to you instantly by email and you
have immediate access to all supporting confirmation materials
by secure login on our web site. A two-night minimum stay is required.
Holiday periods and certain demand periods require a three-night
to five-night minimum.
Reservation Deposits - A reservation
deposit equal to 50% of your total charges is required to reserve
and confirm your reservation and may be paid at the time of reserving
your accommodation by American Express, Master Card, Visa, or
Visa check card. The credit card used for your reservation deposit
must be present at check-in as required by your credit card company.
Your reservation deposit may also be paid with a bank cashiers'
check or a money order which we must receive within five days
or the reservation will be voided to make room for others. A confirmed
reservation obligates both the reserving guest and Fire Mountain
for the entire length of the time reserved.
Rates - No refunds are given for
late arrivals or early departures. All accommodation rates are
for single or double occupancy. All rates
quoted are per day.
Above double occupancy there is a $35 additional charge per person
per day for accommodation in the Inn and a $25 additional charge
per person per day for accommodation in the Cabins. Most holiday
periods carry special rates. A 10% reduction
in rates is afforded stays of five nights or longer. A reservation made for one or
more accommodation requires one responsible party to make the
required reservation deposit, the security deposit if required,
and the payment of any remaining balance upon arrival. All rates
are subject to a 10% state and local sales and occupancy tax.
No gratuity is included in your charges. Tariffs, rates, fees
and policies are subject to change without notice.
Arrival – Your "check-in
time" is by reservation within a two hour window, mutually
agreed upon at the time of making your reservation. Your reserved
arrival period will be confirmed in your confirmation letter.
Because of our small size and secluded location reserved arrival
periods are established in order that we may schedule a staff
member to welcome and assist your party. If you have not arrived
by the end of your two hour reserved check-in period your reservation
will be considered a cancellation. To change
your reserved two hour arrival period a minimum of 24 hours notice
is required in
order that we may have an opportunity to reschedule staff.
Payments - All remaining charges
and security deposits are payable at time
of check-in. American
Express, Master Card, Visa, Visa check card, cash, or traveler's
checks are the only forms of payment available at check-in.
Cancellation
- Because of our small size and secluded location cancellations
affect us significantly. For these reasons we uphold a strict
cancellation policy. For cancellation made 30
days prior to your arrival we happily return your
funds, less a $50 processing fee per reserved accommodation.
After that no refund is possible regardless of the reason.
You are always welcome to send someone else in your place.
Fire Mountain recommends that you purchase
travel insurance.
Departure - Departure time is noon.
Please check-out at the Guest Services & Reception Office
or leave your key in the post box located at the front entrance
to the Guest Services & Reception Office.
Security Deposits - Cabin
occupancy requires a security deposit equal to one nights' highest rate.
Security deposits will be forfeited in the event of damage to
any facility, out of the ordinary or excessive housekeeping services,
unauthorized pet occupancies, smoking inside any structure, or
for leaving a fire burning unattended. Agreement and compliance
with our Cabin
security deposit policy is required.
Smoking - No
smoking of any kind is allowed inside any structure on Fire
Mountain. Cigarettes are
limited to designated outside areas of select accommodations.
No pipes or cigars are allowed on Fire Mountain. The Treehouses
are located in a "smoke free environment" which encompasses
the inside and outside of each Treehouse.
Children - Families with children
and young adults are welcome in Cabins. Families with young adults
are welcome in the Inn and the Treehouses of the Inn.
Pets - Under certain circumstances,
some small dogs are allowed in certain Cabins only. Approval must
be obtained prior to your arrival and your pet must be confirmed
by name in your reservation confirmation letter to indicate approval.
To obtain approval your pet must meet Fire Mountain pet
policy.
Special Notes of Interest - Occasional
check-in delays may occur during times of heavy departure due
to the special attention given to each accommodation. Our staff
will do everything possible to make you comfortable during that
time.
Fire Mountain is a very special retreat
from the outside world.
To enhance and maintain the tranquil, serene,
peaceful and very special environment at Fire Mountain we do not
have televisions nor are they welcome. Radios, in-room phones,
clocks, alarms, newspapers and air conditioning compressors have
also been omitted. Fire Mountain does not support business services
such as fax or internet access.
In order to assure privacy and a restful atmosphere
for our guests, use of the property is reserved exclusively for
registered guests and their guests. Drop by visiting, by others,
is not allowed. Tours of the property are by advance appointment
only. There are no signs to Fire Mountain.
Our
guests’ privacy
is our highest priority!
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